Pillar 4: Legal & Public Records (The “Rights” Pillar)

Consumer Protection: Lemon Laws & Scams

The Massachusetts Consumer Protection Law (Chapter 93A) protects you from “unfair or deceptive” business practices. This goes beyond cars; the state’s “Lemon Law” for products ensures that if a major appliance or tech item is defective, you have a right to a repair or refund under the implied warranty of merchantability.

Scam Reporting

In 2026, the Attorney General’s office has seen a rise in “AI-generated” phishing scams targeting seniors. If you are a victim of a scam, you should file a consumer complaint online. Additionally, if you are being harassed by debt collectors, remember that in Massachusetts, collectors cannot call you more than twice in a seven-day period for each individual debt.